Right guide

SHIPMENTS AND DELIVERIES

The purchased goods will be delivered by our couriers to the address provided by the customer during the order, and will be accompanied by DDT (Transport Document), while the invoice will be sent electronically.

The customer will be notified by telephone by the courier to arrange delivery, therefore it is important that the customer provides a telephone number when ordering where he always answers.

is not possible to postpone the delivery beyond 48 hours from the notice. In case of absence of the Customer on the day and place agreed with the carrier (and in any case in the event of the Customer being unable to be found once they have been shipped) the goods will be deposited in the local warehouse of the courier and the storage status will be opened. In this case, the expenses that the D.L.Service Div. E-Commerce Srl will incur for this service will be charged to the Customer

Couriers deliver at street level and porter service is excluded. When ordering, the customer is required to communicate if the delivery must be made in a disadvantaged area. Disadvantaged areas are all those places that are difficult to reach due to distance or conformation of the territory (e.g. islands, ZTL, historical centres, alleys, etc.). To deliver to these destinations, couriers require longer delivery times and payment of an extra commission. If during the delivery phase the customer requests delivery to another address or communicates that the delivery is to be made in a disadvantaged area, the storage will be opened and the costs of opening practice and redelivery of the goods will be invoiced to the customer.

WHAT TO DO ON ARRIVAL OF THE GOODS

All the products that leave the warehouses are perfectly packed. The couriers, before loading the packages on the truck, inspect them to verify that they are perfectly intact, after which they load.

If the package has been tampered with, broken or otherwise, the customer is required to report it to the courier who made the delivery and to accept the goods with "INSPECTION RESERVE FOR....." describing in detail the damage found on the appropriate accompanying document that the customer will have to sign.

If the parcel is delivered inclined or in a non-vertical position, the wording must absolutely be indicated on the DDT and on the waybill: "PACKAGE UNLOADED WITH ANANOMALY POSITION" Any damage must be reported in the presence of the courier and indicated on the documents accompany the goods and countersigned by both.

If the courier has a PDA, the customer must take a photograph of the PDA screen with the clearly legible signature and the specific reserve affixed. The customer is required to send us the "damage certificate" documentation including the signed DDT and photos of the damage suffered, no later than 8 days after unloading, as required by law. It is important to keep the packaging until complete verification of the integrity of the package.

In case of replacement, the packaging will be reused by the customer to avoid transport damage when returned to our warehouses. The customer must ensure that the product is packed exactly as it was received to avoid further damage during transport. Furthermore, the customer will be notified of the collection and will have to arrange for the package to be placed outside the premises to facilitate the courier in picking up the product. Before collection, the customer is required to send photos of the packaged product to ascertain whether it is suitable for collection.

Without packaging it will not be possible to proceed with the collection. If the customer refuses delivery and upon returning to our warehouse, the integrity of the machine is ascertained and only the presence of the altered or degraded packaging is ascertained, the customer will be invoiced for the costs of delivery and return of the goods. Collections made directly by the customer or by the carrier appointed by him are excluded from these conditions.

ATTENTION! If for any reason the customer signs the document certifying that the package has arrived intact or affixing it in general, the customer will not be able to claim any damages due to transport to the D.L.Service Div. E-Commerce Srl.

TERMS OF PAYMENT: You will be able to pay for the products ordered on our portal using the following payment methods

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1) PAYPAL

D.L.Service Div. E-Commerce Srl provides all the security and speed of payment through Paypal, a secure means of sending money, because it is possible to pay without sharing credit card data.

1) CREDIT OR PAY DEBT CARD IN 2.3.4 INSTALLMENTS 

Alma is available for purchases suitable value between € 50.00 and € 2,000.00. It can be paid in 2.3.4 comfortable installments. Payment allowed also in some European countries.

2) CREDIT CARD

By choosing payment by credit card you will be automatically directed to the website of the bank that will handle the transaction. The accepted credit cards are all those that rely on the Visa, MasterCard, American Express, CartaSi, Maestro circuit. The security of the transaction is guaranteed by a data encryption system that uses SSL (Secure Socket Layer) certificates

3) 30% ADVANCE PAYMENT WITH 70% BALANCE WHEN GOODS READY

By choosing this payment method you will have to pay 30% of the total order and the remaining 70% when the goods are ready for shipment. In this case, the customer will be notified two days before shipment in order to issue the balance transfer.

4) ADVANCE BANK TRANSFER

If you prefer to pay by bank transfer, you must send the accounting copy via email: info@ristorazione-refrigerazione.it or via WhatApp to n. +39 389 7940545. The purpose of the transfer must include the order number

Production times can vary from 3 to 15 days. The "Prompt Delivery" sticker is present on thousands of products. For all other products you can request availability by contacting our Customer Care on +39 0824 1816643, sending a WhatsApp message to no. +39 389 7940545 or send an email to info@ristorazione-refrigerazione.it